Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Last updated: 14 September 2026
1. Introduction
This Privacy Policy explains how Aus Comfort Co collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or interact with us. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect personal information including your name, email address, phone number, billing and delivery address, payment details, and order history. We also collect information you provide when contacting us, subscribing to updates, or requesting our buying guide.
3. How We Use Your Information
- To process and fulfil your orders, including delivery and payment.
- To communicate with you about your order, account, or enquiries.
- To provide customer support and respond to your questions.
- To send you marketing communications if you have opted in.
- To improve our website, products, and customer experience.
- To comply with legal obligations and protect our rights.
4. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly as a result.
5. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our website, processing payments, delivering orders, or providing customer support. These parties are required to keep your information confidential and secure.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Payment information is processed securely through our payment providers and is not stored on our servers.
7. Your Rights
Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of the personal information we hold about you. To make a request, please contact us through our Contact page.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised last-updated date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us through our Contact page.