Shipping Policy
Fast, reliable delivery from our Melbourne warehouse to homes across Australia.
At Aus Comfort Co, we aim to deliver your massage chairs, recovery and wellness products across Australia as quickly and efficiently as possible. Shipping costs are calculated based on your postcode at checkout.
Estimated Delivery Timeframes
Delivery timeframes are estimates only and may vary due to courier delays, peak periods, public holidays, weather events or regional and remote locations.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and cleared. Once dispatched, you will receive a shipping confirmation email with tracking details.
Australia-Wide Delivery
We ship massage chairs, recovery and wellness products to most postcodes across Australia. Deliveries to some regional and remote locations may require additional transit time.
Delivery Address
A non-PO Box address is required for delivery. Please double-check your delivery address and contact details before completing your order to avoid delays or re-delivery fees.
Damaged or Missing Items
Please inspect your order as soon as it arrives. If your item arrives damaged, incomplete or missing, contact Aus Comfort Co within 48 hours of delivery so our team can investigate and resolve the issue quickly.
Important delivery notes
- If delivery is unsuccessful due to no one being available or incorrect address details, additional re-delivery fees may apply.
- Aus Comfort Co is not responsible for delays resulting from incomplete or incorrect shipping information supplied at checkout.
- Please inspect your order as soon as it arrives and report any damage or missing items within 48 hours.